Use casesIntake

Answer brand asset requests without opening Drive again

Mitra answers brand asset requests end to end. The agent reads the request, finds the file in Google Drive, shares it with whoever asked, and logs the request in Slack. The log is the useful part, because repeat asks show what belongs in a self-serve folder.

Runs
On each request
Used by
Design · Marketers
The prompt
When a request comes in through our Tally form, find the file in Google Drive and share it. Log it in #brand.
TallyGoogle DriveSlack
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What the agent actually does.

  1. Read what was asked for

    The wordmark as an SVG and the deck template are different jobs, and the agent reads the form closely enough to tell.

  2. Find the file in Drive

    The agent searches the brand folders you connected and checks the name and location before it picks one.

  3. Share it with the requester

    Access goes to the email on the form, so nobody waits on a permission request sitting in an inbox.

  4. Log the request in #brand

    Each request is written down with who asked and what for, so repeat asks are visible rather than remembered.

Make it yours.

For the designer who is the only route to the logo files, and answers the same three requests every month. Change any of this by saying so — there is nothing to rewire.

  • Reply with a link to the shared brand folder instead of single files.
  • Handle the standard logo and font requests, and pass anything unusual to a person.
  • Log requests to a spreadsheet rather than a channel, so the count is easy to read.

Questions, answered.

Can an agent share brand files without me doing it?
Yes. Mitra shares the file from Google Drive with the email address on the request, so the asset arrives without you opening Drive. The agent only touches the folders you connected, and each share is recorded, so you can read back every file that went out.
How do I know which brand assets people keep asking for?
Mitra logs every request as the agent answers it, so the pattern is written down instead of remembered. After a month the channel shows which few files account for most of the asks. That is usually the argument for a self-serve brand folder, and nothing needs counting by hand.

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