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Find the answers your team keeps typing by hand

Mitra reads the week's Zendesk tickets every Friday and compares the questions your team answered by hand against your Notion help center. The agent lists what is missing and drafts each article from the replies you actually sent. A Linear issue tracks the review.

Runs: Every Friday at 2pm
Used by: Customer Support · Product Managers

The prompt

Every Friday at 2pm, find this week's Zendesk questions with no article in our Notion help center. Draft each missing article from the replies we sent.

Zendesk

Notion

Linear

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200 credits to start · no credit card

What the agent actually does.

Read the week's tickets
The agent reads every Zendesk conversation from the past seven days, with the answer your team wrote back.
Check each against the docs
For every question asked, the agent searches your Notion help center for an article that answers it.
Rank the gaps
Questions with no article behind them are grouped and counted, so one asked eleven times sits above one asked once.
Draft the missing articles
The agent writes each article from the answers your team already sent, in your own words.
Open the review issue
One Linear issue per draft asks a person to check the wording, so nothing reaches customers unread.

Make it yours.

For support teams whose help center was written once at launch, and who retype the same answer every week. Change any of this by saying so — there is nothing to rewire.

Group the gaps by product area, so each team gets its own list.
Skip the drafting and report only the ranked list of undocumented questions.
Write the drafts into Google Docs or Confluence instead.

Questions, answered.

How do I find out which help articles we are missing?

Mitra compares the questions support answered by hand this week against the articles in your Notion help center, then reports the ones with nothing behind them. Each gap carries a count, so the most-asked question sits at the top. The agent drafts what is missing on the same run.

Can I review the help articles before they go live?

Yes. Mitra leaves every article as a draft in Notion and opens a Linear issue asking a person to review it. The agent writes the first version from the answers your team already sent, so you are editing rather than starting from a blank page, and nothing is published unread.