Use casesResearch

Turn a week of customer feedback into themes, counts and quotes

Mitra reads every Intercom conversation and Typeform response from the past week. The agent groups the requests into themes and gives each theme a count and one customer quote. The summary lands in Notion every Friday, and a theme mentioned more than five times opens a Linear issue.

Runs: Every Friday
Used by: Product Managers · Customer Support

The prompt

Every Friday, read this week's Intercom chats and Typeform responses. Group them into themes with a count and a quote each, and write the summary to Notion.

Intercom

Typeform

Notion

Linear

Build this agent

200 credits to start · no credit card

What the agent actually does.

Read the week's conversations
The agent reads every Intercom conversation from the past seven days, including the ones nobody tagged.
Add the survey responses
Typeform answers join the same pile, so a survey is read alongside a chat rather than three weeks later.
Group the asks into themes
The agent counts how often each theme came up and keeps one quote in the customer's own words.
Write the summary to Notion
Each theme lands with its count and its quote, on a page you can read before planning.
Open an issue for the loudest
Any theme mentioned more than five times gets a Linear issue, so a pattern becomes work.

Make it yours.

For anyone who has to say what customers are asking for, with evidence, when the volume stopped being readable. Change any of this by saying so — there is nothing to rewire.

Run it on Monday, so the themes are on the table before planning.
Add Zendesk tickets or app store reviews to the same read.
Drop the Linear step and post the top three themes to Slack.

Questions, answered.

How does Mitra decide what counts as a theme?

Mitra groups feedback by what the customer was asking for, reading the words in each conversation rather than matching a fixed tag list. Every theme carries a count and one quote, so you can check the grouping. Tell Mitra which themes you care about and the next run uses your names.

Can I change the number of mentions that opens an issue?

Yes. The threshold is one line in the agent's instructions, so tell Mitra to change five to two or twenty, and the next Friday run uses the new number. Nothing else about the agent changes: same apps, same schedule, same summary in Notion.